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Yes. Every accepted fax gets a status page. Use its link, or sign in and open Account > Fax History. Delivery email is available when requested. Failure and final-confirmation-pending notices remain enabled. Public status pages show customer-safe delivery details without exposing the full destination, carrier diagnostics, or document contents. If the result is unclear or changes unexpectedly, do not resend. Contact hello@faxdrop.com for help.

The carrier accepted the fax request, but FaxDrop does not have a final outcome yet. Check the status page for updates. Do not resend while the status is queued or unresolved because that could create a duplicate fax.

Let it run. You do not need to keep this page open. Return to the status page for the latest supported result. Delivered-email confirmation follows the preference set when the fax was sent. Failure and final-confirmation-pending notices stay enabled. Large documents can take longer to transmit. Do not resend while the outcome remains unresolved. Contact hello@faxdrop.com if you need help reviewing it.

Yes. FaxDrop sends failure and final-confirmation-pending email notices. Successful-delivery email follows the preference set when the fax was sent. If the carrier reports a busy or unreachable line, it may retry before returning a final failure. If the result remains unclear, do not resend until support helps confirm the outcome.

Use the status page to review the page count, displayed status, timestamp, and customer-safe confirmation details. Signed-in customers can also open Account > Fax History for recent status links. Delivery and failure emails identify the destination only by its last four digits and never include a raw fax ID or bearer status link. The status record does not serve as a copy of the original document.

Large documents can take longer to transmit. FaxDrop does not promise a fixed completion time. Use the status page for the latest supported result. Do not resend while the outcome remains unresolved. Contact hello@faxdrop.com if you need help reviewing it.

After FaxDrop records a confirmed carrier failure, check that the recipient number includes the area code and reaches a dedicated fax line. You can then try a new send. A one-time page error is not enough to confirm failure. Contact us before resending if the result is unclear.

The free plan resets on the 1st of each calendar month. Free sends are capped at 5 pages including the FaxDrop cover page. Paid credits and subscription credits cover up to 10 uploaded pages per credit. Subscription plans reset on your billing anniversary: the same day of the month you first subscribed. You can also buy credits with no expiration or subscribe for a monthly allotment. See our pricing page for options.

When FaxDrop records a confirmed failure, it restores the exact monthly and purchased credits deducted for that fax. An unresolved status does not trigger an automatic credit return. Contact hello@faxdrop.com if the outcome remains unresolved.

Sign in, go to your dashboard, and click Manage Billing. You can cancel anytime. Your access continues until the end of the current billing period.

FaxDrop supports healthcare fax workflows through a fax carrier with a signed BAA. Broader vendor BAA coverage remains under review, so FaxDrop does not currently make a full product-level HIPAA compliance claim. Email hello@faxdrop.com for current documentation before sending protected health information.

PDF, JPG, and PNG. Maximum file size is 4 MB. Export Word documents as PDF first.

FaxDrop retains operational and status records described in the privacy policy. Product-level document-handling verification remains part of the broader compliance review. Request current documentation before sending protected health information.